Privacy Policy
Thank you for visiting our website. By using this site, you agree to the practices described in this Privacy Policy. These practices may be changed from time to time, and any updates will be posted on this page. Changes will apply only on an ongoing basis and not retroactively. You are encouraged to review this policy whenever you visit the site to ensure that you understand how any personal information you provide will be used. The privacy practices set forth in this policy apply solely to this website. If you link to other websites, please review their respective privacy policies as we are not responsible for their content, security, or data handling practices.
The Lumin Collection collects personally identifiable information such as your name, address, email address, phone number, and credit card information when voluntarily submitted by our customers. This information is used only to fulfill your specific request, such as processing billing, fabricating dental designs, or providing customer support, unless you grant permission for additional uses such as receiving marketing or mailing list communications. All personally identifiable information is kept secure and accessible only to authorized employees who have agreed to maintain confidentiality and data protection standards.
You may explore our website without providing any personal information. However, when you submit a case, register through our billing portal, or upload data, we may request personal information in order to process your order or respond to your inquiries. Personal information may include your name, business name, email address, phone number, billing address, and transaction details related to your use of our services.
The Lumin Collection securely stores customer credit card information on file within Stripe’s PCI-compliant, encrypted vault. This information is maintained solely for the purpose of billing and processing payments for authorized transactions. Stored card data is accessible only to authorized personnel through secure, encrypted channels and is used strictly in accordance with our Terms & Conditions. Customers may update or remove their card information at any time through the billing portal.
This website is not intended for or directed toward children under the age of sixteen (16), and The Lumin Collection does not knowingly collect information from minors. If you believe that we have inadvertently collected such information, please contact us at thelumincollection@gmail.com so we can promptly delete it.
We use the information we collect only in compliance with this Privacy Policy. The Lumin Collection will never sell, rent, or lease your personal information to any third party. We may use your personal information to send you information or updates related to your cases, billing, or account activity; to provide marketing or service updates that you have consented to receive; or to notify you about changes to our policies or services. We collect personal information only when we have your consent, when it is required to perform a contract such as fulfilling a case order, or when it serves a legitimate business purpose not outweighed by your privacy rights. If we require personal information to comply with legal obligations or contractual requirements, we will make this clear at the time of collection and indicate whether providing the information is mandatory.
Credit card information stored on file is maintained in encrypted form through Stripe’s secure platform and may be used by The Lumin Collection solely for billing outstanding balances, processing authorized payments, or fulfilling refund adjustments approved by the Company. We do not disclose stored credit card details to any third party. All systems used to handle payment data are protected through industry-standard encryption, access control, and audit protocols.
We employ physical, technical, and administrative safeguards to protect all personal information against unauthorized access, use, or disclosure. Information is stored on secure servers in controlled environments accessible only to authorized personnel.
Our website may contain links to other websites, but The Lumin Collection is not responsible for their content or privacy practices. This Privacy Policy applies solely to information collected by The Lumin Collection. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, such as maintaining your account, processing cases, or complying with legal requirements. When your information is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time by contacting thelumincollection@gmail.com.
We may share limited personal information with trusted third-party service providers who assist us in conducting our business, such as payment processors, data storage providers, or analytics services. These providers are contractually obligated to protect your information and may not use it for any purpose other than providing their services to us. In the event of a merger, acquisition, or sale of assets involving The Lumin Collection, your personal information may be transferred to the acquiring entity. If such a transfer occurs, you will be notified via email and/or a notice on our website. We reserve the right to disclose information when required by law or when we believe in good faith that such disclosure is necessary to protect our rights, comply with a court order, or prevent fraud or harm.
You may unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at thelumincollection@gmail.com. However, customers cannot opt out of transactional or service-related communications essential to the processing of their cases or accounts.
The Lumin Collection understands that trust is the foundation of every professional relationship. As a dental design provider, we take our obligations under HIPAA and applicable privacy laws very seriously. The Lumin Collection is considered a covered entity under HIPAA and is committed to safeguarding patient information. We do not share privileged dentist–patient data without the patient’s authorization or as permitted by law.
We reserve the right to modify this Privacy Policy at any time, and any updates will be posted immediately with a revised effective date. Continued use of this website or our services following such updates constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at thelumincollection@gmail.com.
